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where is the parcel

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Hello,
I have a discussion with a webshop.
The DBX Electronic technology in long huw district.
I have send a parcel with trace codeCC058468485NL
If í track the trace code it says delivered at
龙华dept.
The guy says he did not yet received the parcel.
So where is the parcel?
Can someone explain?

Witheet regards,

Bob Dissel

3 Answer(s)

Hi Bob,

If the receiver doesn't receive the parcel, let him call China Post service number 11185 to check where the parcel is now.

If tracking shows it's delivered, it should got by the recipient.
EB714789018CN My package hasn’t moved since it was received on march 15th in Shanghai en route to Australia.?? That is almost 2 weeks. Are you able to assist??

Thank you
Hi Bryan,

It's en route to Australia now. You can not know the exact situation when it's in the middle locations. Due to the coronavirus, it may be delayed. Please wait patiently.


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