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ZA01829362201- delivery failed need confirmation

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ZA01829362201 the seller from China confirmed to me that they had tasked ChinaPost to deliver the item, tracking stated delivered but nothing arrived at my address. Seller confirmed with China Post the item was 'lost' in transit. As tracking states 'delivered' I cannot get a refund, can you check and confirm the delivery failed so I can gain a refund from the seller please

1 Answer(s)

user
Hi Ian Matthews,

Sorry, we could only see it was delivered on September 19.

Tracking Number: ZA01829362201
Package Status: Successfully Received (29 days)
Country: China -> UK
China Post:
2025-09-19 15:06 30 Holborn View, submitted, submitted【GB】
2025-09-19 08:16 Codnor,ALL,DE59RB, outbound delivery, outbound delivery【GB】
2025-09-17 11:32 Codnor,ALL,DE59RB, express shipment arrival processing, outbound delivery【GB】
2025-09-15 17:25 ARRIVE AT DISTRIBUTION CE, the shipment leaves the processing center [GB]
2025-09-13 13:39 ARRIVE AT DISTRIBUTION CE, the shipment leaves the processing center [GB]
2025-09-09 08:28 Customs clearance is completed, arrives at the overseas warehouse, and the express shipment leaves the processing center [GB]
2025-09-05 10:27 Dismantling of panels is completed and customs clearance is in progress. Customs clearance of the destination country is completed [Disassembly of panels is completed and customs clearance is in progress]
2025-09-01 13:36 The flight has arrived, the panels are being unpacked, the shipment has arrived at the processing center, the shipment has arrived at [UK] Customs [The flight has arrived, the panels are being removed, the shipment has arrived at the processing center], waiting for customs clearance
2025-08-30 06:18 INTERNATIONAL AIRPORT, has departed, departed from [Shanghai Port]
2025-08-28 11:33 The goods have arrived at the port and are waiting for flights to be arranged. Export customs clearance has been completed [the goods have arrived at the port and are waiting for flights to be arranged]
2025-08-26 14:24 The goods leave the operation center, the express shipment leaves the processing center [the goods leave the operation center]
2025-08-24 10:10 Quanzhou City, the express item leaves the Commercial Express Processing Center, the express item arrives at the processing center [Quanzhou City, the express item leaves the Commercial Express Processing Center]
2025-08-22 08:48 Quanzhou City, the express mail leaves the commercial express mail processing center, the express mail leaves the commercial express mail processing center [Quanzhou City, the express mail leaves the commercial express mail processing center]
2025-08-21 17:33 Quanzhou City 36229902, the email left [Jinjiang International Sales Department] and is being sent to [Quanzhou City]
2025-08-21 17:32 Quanzhou City 36229902, the mail has been sorted at [Jinjiang International Sales Department] and is ready to be sent out
2025-08-21 17:11 Quanzhou City 36229902, China Post has received the mail

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