Assistant Custom

Asked by Francesca | 5/26/2025 8:44:43 AM

Good morning,
I have sent a package, tracking number: EW002176393IT, which has now been held in Chinese Custom because the receipt is missing.
I have contact the courier I have used to send the item, but they told me I have to contact Chinese Custom. I hope you can help me with this issue.

Beest regards.

1 Answer(s)

Daisy | 5/27/2025 2:02:52 AM Reply

Hi Francesca,

Sorry, we are only a tracking platform and couldn't help you contact the customs. You need to contact by yourself.

May 26, 2025 02:34:23 PM
Waiting for the consignee to submit declaration materials to the customs, [Zhejiang Ningbo International Customs Brokerage], Tel: 0574-87898537, 83883818

Related Questions

Custom review failed for EC165429746BE, how to know the reason (1 reply)

Hello,
I have sent a package EC165429746BE from France to China. After it’s being held by custom, I have sent the invoice to my recipient to do the declaration online but the custom review is failed. May I know the reason why and how can I do to clear custom because the invoice is already submitted but still failed? What will happen if the custom can’t be clear then? Please any help is truly appreciate.

Can I pay the custom fee by Visa card? (9 replies)

Dear Sir/Madam
I bought fishing reels and rods from Japan and sent to my agency’s address in Fusan, Guangzhou, China. Currently, some packages are arriving in custom, Guangzhou custom post.
I didn’t check properly with my agency. Unfortunately, they don’t have custom clearance service.
So, for this case, can I pay the custom fee by Visa card? If it’s possible, please kindly send me a link to email: [email protected]
I have 6 boxes,
- CL078133574JP: 3.58kg
- CL078155654JP: 11.28kg
- CL078158488JP: 14.34kg
- CL078158505JP: 15.14kg
- CL078159109JP: 4.60kg
- RX109429775JP: 0.76kg
Many thanks for your recommendations or advices.
Best Regards,
Sophorn

Package held by custom (2 replies)

My package is held by custom since 3/9/2021 in Beijing. My tracking number is RC721851020SG. What’s the issue and how long will it to clear the custom? My package is meant to deliver Guangzhou. Please kindly advice. Thank you so much

Issue with parcel stuck at custom (1 reply)

MY Package still in Custom ee188833313ca (1 reply)

Status Update (1 reply)

Custom service clearance duration (2 replies)

parcel held in guangzhou custom (3 replies)