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MY Package still in Custom ee188833313ca

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I have returned a bad product sent to me and close to 2 months pacckage is with custom, do I need to clear the package and how can I get it clear in custom to enable the package sent back successfully to the seller where I bought the package

1 Answer(s)

Hi Ronke,

It should be waiting for the receiver in China to declare to the customs now. You'd better contact the receiver in China to ask if he has received the notice from the customs. If no, let him check through authorized tax collection system (http://int.ems.com.cn/mailtax) to check or call China customs service number 12360 to check.

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