Custom review failed for EC165429746BE, how to know the reason

Asked by juky | 3/16/2023 9:02:35 PM

Hello,
I have sent a package EC165429746BE from France to China. After it’s being held by custom, I have sent the invoice to my recipient to do the declaration online but the custom review is failed. May I know the reason why and how can I do to clear custom because the invoice is already submitted but still failed? What will happen if the custom can’t be clear then? Please any help is truly appreciate.

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1 Answer(s)

Daisy | 3/17/2023 12:16:43 AM Reply

Hi juky,

Sorry, we don't know that. You need to contact the seller to ask what the customs said about the reason why it was failed. If it couldn't be passed the check, it may be returned back to you.

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