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Can Chinese suppliers intercept packages after it was shipped?

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I am an ecommerce seller and had a lot of orders. However, due to the delays customers are angry and want a refund. The packages most of them have been handed to the airline. What can I do in this situation? I want to cancel the orders from the suppliers and the customers

1 Answer(s)

Hi mel55555555,

Once the packages have been shipped, it couldn't be cancelled. You can contact China Post for compensation if the packages couldn't be delivered in three months.

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