Hello on the marketplace ozone purchased a product that as it turned out is not legal in our country the parcel has not yet left the territory of China I ask you to prevent delivery to the Russian Federation. Track number: LK184182872CN

According to the tracking information, there appears to be an exception in the delivery process, as no recipient was found.
I think it might have to do with my address being incorrect. The house number might not have been on the recipient. How do I contact china post on this matter? Is it only by +861011185 or is there also an email contact available? My local postal service is not able to help me out, unfortunately.

Hi,
what that cancellation means?
What I should do to get packet?