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CK301019655GB item lost

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where can I claim compensation for the loss of this item, it is still not delivered

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7 Answer(s)

user
Hi robbie,

The receiver in Jinan needs to call the customs number 0531-83361806 to declare and get it. You'd better notice the receiver to do that.

Number: CK301019655GB
Package status: Expired
Country: United Kingdom -> China
2022-08-30 15:02 Jinan City, to be submitted to the Customs by the recipient, [Jinan International Customs Declaration Line], Tel: 0531-83361806
2022-08-17 11:13 Jinan City, waiting for the recipient to submit the declaration materials to the Customs
2022-07-21 16:23 Jinan City, waiting for the recipient to submit the declaration materials to the Customs
2022-07-21 14:54 Jinan City, customs clearance
2022-07-21 14:16 Jinan City, mail disinfection, standing ends
2022-07-17 10:21 In Jinan City, in response to local epidemic prevention requirements, mail disinfection and standing
2022-07-17 05:57 Jinan City, Leave 【Jinan Aviation Center of Shandong Provincial Delivery Division】,Next Stop【Jinan International Mail Processing Center】 (Transit)
2022-07-06 08:19 Jinan City, Arrived at 【Shandong Provincial Mail Delivery Division Jinan Postal District Center Mail Processing Center】 (transit)
2022-07-03 03:38 Guangzhou, Depart from [Airport North Mail Processing Class], next stop [Shandong Provincial Delivery Division Jinan Postal District Center Mail Processing Center] (transit)
2022-07-02 15:06 Guangzhou, Arrive at 【Guangzhou International Mail Processing Center】 (via transfer)
2022-06-16 02:45 Leaving the Overseas Export Exchange Bureau (not yet arriving at China Post)
2022-06-09 20:23 Arrive at the Overseas Export Exchange Bureau
2022-06-07 14:46 GB: Received
user
but we paid to get this deivered and no one has told me what papaer work is needed so how can we supply any papaer woark?
what do you actually need from us?
this is not a commercial package, it is a faulty part returned for repair?
what do you acually need?
user
Hi robbie,

Sorry, we are only a tracking platform. You need to let the receiver in China call the number to ask what does the customs need.
user
Reciever has tried calling on quite a few occasions but you will not pick up, can you contact him. His name and number is.....
Bien
‪+86 133 6531 8130‬
user
Hi robbie,

Sorry, we are only a tracking platform. You need to let him call in the working time. If no one pick up, call China Post service number 11185 to check.
user
Reciever has tried calling on quite a few occasions but you will not pick up, can you contact him. His name and number is.....
Bien
‪+86 133 6531 8130‬
user
Reciever has tried calling on quite a few occasions but you will not pick up, can you contact him. His name and number is.....
Bien
‪+86 133 6531 8130‬

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