Hi, I sent a package from Sweden on the 26th of December. It has been in customs clearance since 7 January. It is a pair of shoes that was wrong product and I needed to return them. I am wondering what the next step is. Do I need to pay customs?
Parcel ID: CC643677033SE
Thank you,
Kind regards
Kitti Lörincz

Hello, i have not received my parcel. Tracking says, that it has completed customs clearence in Austria. That was on 11.03.2025. No movement since then. (AM697775855CN)
Can you help me to find it? Austrian Post and Austrian Customs say that they dont have it.
Who is your delivery partner in Austria?
Thanks, Matthias Dikovits

Hello, my tracking nr is LX644142508CN, my parcel has been denied cleared twice now: Customs clearance denied The Shenzhen Exchange Bureau. It has now been stuck for 10 days in Guangzhou International Center And i believe it is not going to be sent to my country [Portugal]. The problem is I have no idea why it has been denied clearence. The order is a CPU for a Desktop PC, nothing else. Can you guys give me any advice on this? ty.