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Delivery not receive


My tracking information says my package has been delivered but I have not received it. Could you tell me where it is and what address it was delivered to. I cannot find the address where it went anywhere on your information or the suppliers. Tracking #AQ107634867CN
Thank you

1 Answer(s)

Hi Robin,

If you don't get it, you need to contact the seller to ask for the new tracking number in Canada. Then, use the number to check with Canada Post about the address they delivered to. If the seller doesn't reply you, try to contact your bank or visa company to ask for a charge back. Or, open a dispute from the platform you buy it to get refund in time.

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