Delivery not receive

Asked by Robin | 5/16/2023 3:35:33 PM

Hello,
My tracking information says my package has been delivered but I have not received it. Could you tell me where it is and what address it was delivered to. I cannot find the address where it went anywhere on your information or the suppliers. Tracking #AQ107634867CN
Thank you

You may get the answer from the following articles:

Why Do I Receive A Package from China That I Didn't Order?

What Are the Compensation Standards for Lost Packages During the International Shipping and Delivery?

How long does it take to ship via China Post?

1 Answer(s)

Daisy | 5/22/2023 2:06:22 AM Reply

Hi Robin,

If you don't get it, you need to contact the seller to ask for the new tracking number in Canada. Then, use the number to check with Canada Post about the address they delivered to. If the seller doesn't reply you, try to contact your bank or visa company to ask for a charge back. Or, open a dispute from the platform you buy it to get refund in time.

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