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EJ280926533AU parcel stuck in Hangzhou customs for 3 months!


My parcel has been in Hangzhou customs for 90 days and I have made an enquire with you sometime ago. The tracking number is http EJ280926533AU. I have received all the help we can get from Australia post, but they have stated that we must get help from China Post as the parcel is stuck here in China. The parcel was sent as an express post so I am very disappointed I have not heard from someone by now! Your assistance would be greatly appreciated as I have also attempted phoning Hangzhou customs many many times and have not been able to speak with anyone as they have not picked up the phone between 2:30-4pm.

1 Answer(s)

Hi Lisa D,

According to the tracking information, it's on the way back to Australia now.

Number: EJ280926533AU
Package status: Alert
Country: Australia -> China
2022-01-08 03:53 Shanghai, Depart from Shanghai International Mail Processing Center, next stop [Shanghai International Mail Exchange Station] (via transfer)
2022-01-07 09:47 Shanghai Municipality, [Shanghai International Mail Processing Center] has been exported directly
2022-01-07 09:45 Shanghai Municipality, Export Customs/Clearance
2022-01-05 07:40 Shanghai Municipality, sent to export customs
2022-01-04 09:09 Shanghai, Arrive at Shanghai Wanggang Mail Processing Center (transit)
2022-01-03 16:23 Hangzhou, Depart from 【Hangzhou International Mail Processing Center】,Next stop【Shanghai Wanggang Mail Processing Center】 (transit)
2021-12-31 10:20 Hangzhou City, Return
2021-09-30 15:08 Hangzhou City, customs clearance is underway
2021-09-30 13:59 Hangzhou City, customs clearance
2021-09-29 14:07 Hangzhou City, sent to the import customs
2021-09-29 08:11 Hangzhou, Arrive at Hangzhou International Mail Processing Center (transit)
2021-09-29 04:08 Shanghai, Depart from 【Shanghai International Mail Processing Center】,Next stop【Hangzhou International Mail Processing Center】 (transit)
2021-09-21 00:13 Brisbane, Leaving the Export Exchange Bureau (not yet arriving at China Post)
2021-09-20 19:33 Brisbane, arrived at the Offshore Export Exchange Bureau
2021-09-17 16:25 Brisbane, arrived at the Offshore Export Exchange Bureau
2021-09-17 12:49 Australia, Australia received

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