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Need contact info for Hangzhou Customs

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I mailed a package to my friend in Hangzhou. And whenever I check the tracking for the package, it says "held in customs" in Hangzhou. I told my friend this. Now I would like to know what should we do now? My friend called China Post and I think they told her that she needed to call Hangzhou Customs office, but I can't locate the phone number for the Hangzhou Customs. Do you know the phone number to Hangzhou Customs? And is this what she needs to do? If not, what does she need to do? Thanks!

2 Answer(s)

Hi Eric,

It should be waiting for the receiver in China to declare to the customs now. You'd better contact the receiver in China to ask if he has received the notice from the customs. If no, let him check through authorized tax collection system (http://int.ems.com.cn/mailtax) to check or call China customs service number 12360 to check.
Thank you, I will pass this information to my friend.

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