English Customer Service

Asked by Manuel | 6/15/2021 4:19:44 AM

EG506837303KR
I need to change my phone number. My parcel is stuck at customs and I don't received any message because of a wrong phone number. Can you send me an email to which I can reply?

4 Answer(s)

Daisy | 6/15/2021 9:06:53 PM Reply

Hi Manuel,

You can check through authorized tax collection system (http://int.ems.com.cn/mailtax) to check or call China customs service number 12360 to check and pay.

Rex | 7/16/2021 3:29:51 AM Reply

I’m from India My parcel status showing arrive the destination country since 13 /07/21 after that I haven’t got any update still same status so plz what should I do what to do ….urgent

Brian Ellison | 6/1/2023 2:29:45 PM Reply

I am trying to pick up my package with the order number AG074613938 but the post office said that they don't have it. I received an email stating that it was delivered. Please call me @ 678-986-8595.

Ki-hak Park | 2/28/2025 2:16:08 PM Reply

my EMS item is ES390526864KR
i want to pay tax
help me please

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