China Post: 86 10 11185 EMS: 86 10 11183

Customer service in English

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I called 11185 and pressed 8 when it connected and did not get customer service in English. Is there another way to get some help with adding a room number to a package at the China post office? Can you talk to someone for me about this problem?

Room number that needs to be added to current delivery address: 306

Tracking number: CV047869103US

21 Answer(s)

user
Mornin
I Sent An item from uk to beijing to c 204 cheng xiang are
351100 on the 27/2/17 where is my item when i tracked said that is in beiging
Track number is
RU641511901GB
user
Hi Ariel,

Are you the sender or recipient? If you are in China, you'd better ask a Chinese people for help to call the number 11185. English service sometimes is hard to get.
user
Hi Hawa Abdulahi Mgoya,

Your package has been in Fenghuangshan Post Branch which is located at No.1305 Wenxian West Road, Chengxiang District, Putian City, Fujian Province since March 8. It waits the recipient to pick up. You'd better contact the recipient to get it there.
user
Dear All,

according to the tracking info AS838361617CN the package was delivered yesterday. In reality, it was not and the post in Hungary does not know anything about a package with this tracking number.

Please let me know, who is the parcel service in Hungary or an update about where my package is, or who was it handed to.

It was a month since I ordered, now I'm a bit inpatient.

Waiting for your reply ASAP.

user
I have two tracking numbers two separate packages they both state they were delivered to me from china and neither have shown up. I am not from china what number do i call and or should i just go to the bank and get my money back since they wont tell me where my packages are.



AM571589495CN
AM572170144CN
Please email me with information on where they are thanks

[email protected]
user
Can I retrieve a second tracking number from China Post once it reaches United States
user
AM691527864CN
Where is my package ? It says delivered but it’s not usps never got the package they are still waiting please help u can’t call the number in china it’s not working
user
I hope you’re doing well. I placed an order and received the tracking number LZ177213129CN, but it has been five days without any updates on its status. I would appreciate any information regarding the current location of my package and an estimated delivery date.

Please let me know if any action is required from my end. I look forward to your prompt response.

Best regards,
Fady
user
What carrier will my package be with for the final delivery in the US? AM698006182CN Thank you.
user
I can’t get any clarity about the delivery of a package to me from china post. I can’t register for chat. My card is not accepted.
Please let me know what to do.
user
Hi Stefanie Grutman,

You need to contact the seller to reflect the problem and require the seller to give you a solution in time.
user
Can you tell me the weight of these two packages. I feel the seller is fraudulent and need to confirm the weights registered at the time of shipment.
AM769755053CN
AM775430073CN

user
Hey, I'm having the same problem when my package said delivered but it's not at the post office and I've never gotten a ups tracking number and it's been about 3 days sense I got the last update. Did u have a fix for this?
user
Who will deliver AM772596153CN to my home in USA? Previous delivery claimed to have been delivered, but I got nothing. It was AM763197538CN and I never got it. Please help me find local carrier shipping info.
user
Can I retrieve a second tracking number from China Post once it reaches United States
user
I need to know if my package is stuck in Customs in New York. Its been there for 44 days now with no update. Tracking Number is ZC02551885699

Thank You
Mike
user
I ordered a package through Amazon on November 20th tracking said it was delivered on December 9th but I still don't have it. It's currently December 18th. Tracking number ZS03606395701
user
My package was delivered to the wrong address I've been trying to mail an email everything that I could my package was delivered on February the 3rd at 5:12 to the address of 318 East Rivers number Georgia... My package should have been delivered to 3118 East River Street lover City Georgia 31549 please call me 912-381-1444. Or you can reach me at this email
user
Tracking # LH265998325US going to UK Stuck in China since February 15, 2026.
user
Hi Salah,

It's from Shanghai to UK now.

Tracking Number: LH265998325US
Package Status: In Transit (43 days)
Country: USA -> China
China Post:
2026-03-09 17:17 Shanghai GZKY, leaving port
2026-02-28 10:47 Shanghai 20000062, delivered to the carrier
2026-02-20 13:23 Shanghai 20120300, the email left [Shanghai International Exchange Bureau] and is being sent to the next stop.
2026-02-20 06:15 Shanghai 20120300, the email arrived at [Shanghai Bureau of International Exchange]
2026-02-20 00:06 Shanghai 20000414, the mail has left [Shanghai Wanggang Mail Processing Center] and is being sent to the next stop.
2026-02-20 00:06 Shanghai 20000414, the mail arrived at [Shanghai Wanggang Mail Processing Center]
2026-02-19 02:45 Beijing 10110300, it is expected to arrive in [Shanghai] on February 20th. The distance between the two places is 1258km. The email status will be updated on the morning of February 20th. Please rest assured.
2026-02-17 20:21 Beijing 10130047, the mail has left [Beijing Airmail International Exchange Station] and is being sent to the next station.
2026-02-17 20:21 Beijing 10130047, the mail arrived at [Beijing Airmail International Exchange Station]
2026-02-17 16:48 Beijing 10010200, the email has left [Beijing International Exchange Bureau] and is being sent to the next stop.
2026-02-17 15:07 Beijing 10010200, Export Customs/Release
2026-02-11 16:21 Leaving the Overseas Export and Exchange Bureau (not yet arriving at China Post)
USPS:
2026-02-15 08:49 CN, Processed Through Facility -> Your item was processed through a facility in CHINA on February 15, 2026 at 8:49 am. The item is currently in transit to the destination.
2026-02-14 08:58 BEIJING, CN, Departed
2026-02-13 00:06 LOS ANGELES, US, Departed
2026-02-12 12:13 NEWARK, US, Departed
2026-02-12 06:41 NEWARK, US, Arrived
2026-02-11 16:21 JAMAICA NY INTERNATIONAL DISTRIBUTION CENTER, Processed Through USPS Regional Facility
2026-02-11 09:36 JAMAICA NY INTERNATIONAL DISTRIBUTION CENTER, US, Arrived at USPS Regional Facility
2026-02-10 14:01 JAMAICA NY INTERNATIONAL DISTRIBUTION CENTER, Arrived at USPS Regional Facility
2026-02-09 19:20 MERRIFIELD VA DISTRIBUTION CENTER, Arrived at USPS Regional Facility
2026-02-09 18:30 FALLS CHURCH, VA 22041, Departed Post Office
2026-02-09 13:58 FALLS CHURCH, VA 22041, USPS in possession of item
user
Hallo,

i need to know wo is my Paket ZP11091642601.
It says they sent it to me, but I haven't received it yet.

What does this mean?

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Tracking number: CV047869103US

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