Hi ajay parmar,

You can ask question here.

When will the shipping to India resume.

LY254750728CN Where is this package? Last scan was on 5/24! No one knows where it is!

Hi, could you tell me if this order LX194326103CN is ok? It appears as "export cancelled". Could I do something in that case, or it's nothing to do with that?
Thanks

Hi Danidogma,

It was returned back to the seller and the seller has got it on July 17. You need to contact the seller to give you a solution (refund you or send it again to you) as soon as possible.

Number: LX194326103CN
Package status: Alert
Country: China -> Spain
2020-07-17 12:33, Guangzhou City, returned to the recipient.
2020-07-17 12:01, Guangzhou City, "Provincial International Baiyun Business Department" arrangement delivery, delivery staff: Luo Zheng, tel: 18929548751, the Department of Investment: 020-36515496.
2020-07-16 08:50, Guangzhou City, leaving the Guangzhou International Center, the next stop ,Provincial International Baiyun Business Department
2020-07-15 15:16, Guangzhou, import customs release.
2020-07-12 10:35, Guangzhou City, "Guangzhou International Center" return, note: security return.
2020-07-12 09:36, Guangzhou City, "Guangzhou International Exchange Station" returned.
2020-07-11 10:50, Guangzhou, has been handed over to the airline transport.
2020-07-11 04:15, Guangzhou City, "Guangzhou International Center" has been exported to the direct seal.
2020-07-09 23:08, Guangzhou, Guangzhou International Center
2020-07-09 21:38, Guangzhou City, leaving the "Provincial International Huadi Bay Business Department", the next stop "Guangzhou International Center"
2020-07-09 21:23, Guangzhou City, "provincial international Huadi Bay Business Department" has received

Hello.. A parcel had stuck at customs clearance. For months..

Please help me to go throw customs and deliver..

The tracking number is
CP300415434AE

Please contact me as soon as possible..

Thank you

Hi alexandrosrx8,

It should be waiting for the seller to declare to the customs now. You'd better contact the seller to ask if he has received the notice from the customs. If no, let him call China customs service number 12360 to check.

I'm trying to get my package that has been in customs for a few days now. It says I need to pay tax and I'm not sure to who or where. My package is needed ASAP.

Hi Danielle,

The receiver needs to contact the customs (call 12360) to check how to pay.

My friend send me a documents through EMS but it says that it stuck on Beijing for almost 2 month now I am so worried about my documents it is the most important documents of my life can you please help me to find out my documents, the tracking number is EA248881945CN

How do I contact with China Post Hunan Changsha Central South University branch.
I want send my 28 kg parcel from China Changsha to Pakistan.

Package you guys shipped for me said it was delivered yet I didn't receive it

I’m writing to enquirer about my package from China via EMS on 16th December
Tracking number : LR017119962CN.
I don’t see any update of my package status since 21st Dec. can you please help?

Hi
I have not recieve my package but it says delivered on Sunday my tracking no is AS 812418534CN
Do u mind telling what happened with package is it with local courier?
Thank u

Hello, my registered letter with the number RQ126390147DE was sent out from Germany 54 days ago and is now in the Guangzhou Customs since March 24th, can I receive any information why it is stuck? Thank you!

Encomendas:
AG297086736CN - NÃO RECEBI
AQ019557895CN - NÃO RECEBI
MAS DÁ COMO ENTREGUE!!!
QUERO A MINHA ENCOMENDA.
OBRIGADA

Hello,
I dont understand chinese and i need to use EMS to return my item or pay the fee.
Can someone help me
Tracking EH026260918NL

Best regards

Hi Hamidpu,

It needs the receiver in China to submit cargo declaration materials to the customs. You can't submit from Netherlands. You need to let the receiver in China to cooperate.

Order number: EH026260918NL
Package status: In transit (61 days)
Country: Netherlands -> China
2024-06-26 10:12 Hangzhou City, you need to submit cargo declaration materials or go through return procedures
2024-06-06 13:21 Hangzhou, waiting for the consignee to submit declaration materials to the customs, [Zhejiang Province Hangzhou Customs Brokerage], Tel: 0571-86896573/86896576
2024-06-05 15:58 Hangzhou, mail leaving [Hangzhou International Exchange Bureau]
2024-06-05 13:44 Hangzhou, Customs clearance in progress
2024-06-04 08:39 Hangzhou, mail arrives at [Hangzhou International Exchange Bureau]
2024-06-04 04:25 Shanghai, mail has left [Shanghai International Exchange Bureau] and is being sent to the next stop
2024-06-03 22:32 Shanghai, mail arrives at [Shanghai International Exchange Bureau]
2024-06-03 12:40 Shanghai, sent to import customs
2024-05-31 16:54 Sent to carrier
2024-05-30 11:07 Leaving the overseas export exchange office (not yet arrived at China Post)
2024-05-29 11:24 【NL】Received
2024-06-05 13:44 The item is being processed by customs
2024-06-04 08:42 The item has arrived at the domestic sorting centre
2024-06-04 04:25 The item is on transport to the local sorting centre
2024-06-03 12:40 The item is at customs
2024-06-03 12:39 The item has been processed in the country of destination
2024-06-03 12:39 The item has arrived in the country of destination
2024-05-31 16:54 The item is on transport to the country of destination
2024-05-30 11:08 The item is processed at the PostNL sorting center
2024-05-30 11:07 The item is at the PostNL sorting center
2024-05-29 11:23 Consignment received at the PostNL Acceptance Centre
2024-05-29 10:30 The shipment is handed over in bulk final acceptance of the item to be confirmed
2024-05-24 16:00 The item is ready for shipment
2024-05-24 15:00 The item has been received by the operator in the origin country
2024-05-12 05:00 The item is pre-advised to PostNL
2024-05-12 04:12 The shipping label has been created

Hi i wanna deliver order from china to Israel
The seller ordered from a warehouse

EV056702883CN
i still have not received my parcel. the shipping already took 17 days and i have called local ems and local customs but there is no parcel received yet. please help

Good day I have been tracking my china post international package from the tracking sites and it hasn't updated again it was last updated on the 21 of June 2025 and I'm wondering what's going on it says left hong kong and is still saying that this is my tracking number SNX00000561524 any help to better understand Will be greatly appreciated Thank you