The recipient in China may need to pay for the tax to get it. You'd better contact the recipient to ask if he/she has received a notice about how to get it.
Greetings. CH189275196US. Item is an AliExpress return--seller misrepresented the type of unit and it was agreed that I could return it at no cost. My parcel has been stuck at customs in Guangzhou for over two weeks. I was left a voice mail in Chinese, which I cannot speak. An online tracker states my item is stuck in customs awaiting tax payment. Is this something I am expected to pay? Is there an English language contact for me to resolve this with? Thank you very much.
Hi there, I returned an item to a company in China by Royal Mail (tracking code: RY440702334GB). It has been stuck at customs since 4th March 2023. Can you investigate why this item is still at customs?
The recipient in China may need to pay for the tax to get it. You'd better contact the recipient to ask if he/she has received a notice about how to get it.