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Why is my return just sitting in customs.

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Package stuck in customs for almost 2 weeks now this was a returned item. I made a purchase on AliExpress and now I am returning it. I can’t get a refund until they get their item back. I have waited weeks for it to get to China only to be stuck in customs for weeks. USPS tracking: CH128822962US

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7 Answer(s)

user
Hi donishanp,

It should be waiting for the receiver in China to declare to the customs now. You'd better contact the receiver in China to ask if he has received the notice from the customs. If no, let him call China customs service number 12360 to check.
user
I am in the US is there anyway I can declare it or pay the duty so it can clear customs I feel like the seller I purchase from is dragging their feet. If I can take care of this who can I contact and how do I reach them from the US. I just want a refund for my item I am returning . CH128822962US
user
Hi donishanp,

You couldn't declare to the customs. It needs the receiver in China to declare.
user
Hi, My package number is CJ460762822U. Now I have shipped it over to sichuan Chengdu and it couldn’t pass through customs, now since it can't pass will it automatically be shipped back to me, because I have called China Post but it keeps sayinging your package has failed to past custom.
user
Hi Kikimee,

You need to let the receiver in China to require the customs to return it back. Or, it may be retained by the customs.
user
I sent an item to China to get a refund from seller and it has been in customs for 3 weeks. Why is it still in customs and not sent to the seller? I can’t get a refund until they receive it. Tracking number LK128837834AU with Australian post.
user
Hello!
I am looking for an update on tracking number LH197299906US. This is a return that I am making and cannot get my refund until this is received by the seller in China. The tracking says that the package has been stuck in customs since May 7th. I called my local post office and they said that there is nothing they can do on their end and the seller needs to contact you to find out what’s going on. However, doesn’t seem that the seller has contacted anyone to find out and they probably do not care if they receive the package or not. Please assist because I am not sure what to do from here. I’m already out a lot of money on shipping costs and waiting for this refund. Thank you for your help!

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Package stuck in customs for almost 2 weeks now this was a returned item. I made a purchase on AliExpress and now I am returning it. I can’t get a refund until they get their item back. I have waited weeks for it to get to China only to be stuck in customs for weeks. USPS tracking: CH128822962US

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