My order has no stillarrived
Asked by Bruno |
0
I am writing once again regarding my order ZA02519706501, which was placed on 21 September and, despite previous assurances that it was on its way, has still not arrived.
This continued delay is entirely unacceptable. I have made every reasonable effort to obtain updates and cooperate with your team, but no satisfactory explanation or solution has been provided.
At this point, I must insist on one of the following actions without further delay:
1. The immediate delivery of my order, with written confirmation of the shipping details and estimated arrival date; or
2. A full refund of the amount paid.
If this issue is not resolved promptly, I will be left with no choice but to pursue legal means to recover the funds owed. It is regrettable that the situation has reached this point, but the lack of communication and delivery leaves me with no alternative.
Please consider this a formal notice requesting your urgent attention and response.
Sincerely,
Bruno Baptista Alves
This continued delay is entirely unacceptable. I have made every reasonable effort to obtain updates and cooperate with your team, but no satisfactory explanation or solution has been provided.
At this point, I must insist on one of the following actions without further delay:
1. The immediate delivery of my order, with written confirmation of the shipping details and estimated arrival date; or
2. A full refund of the amount paid.
If this issue is not resolved promptly, I will be left with no choice but to pursue legal means to recover the funds owed. It is regrettable that the situation has reached this point, but the lack of communication and delivery leaves me with no alternative.
Please consider this a formal notice requesting your urgent attention and response.
Sincerely,
Bruno Baptista Alves
You may get the answer from the following articles:
1 Answer(s)
It was delivered on October 27. If you don't receive it, you need to contact the seller to open a case to check it for you and get a solution from the seller in time.
October 27, 2025, 4:54 PM
Delivered Successfully [PT Snack Bar O Calhambe]
October 26, 2025, 8:46 AM
Delivery Out of Service [PT Chaves, Vila Real, 540]
October 24, 2025, 1:12 PM
Delivery Out of Service [PT Chaves, Vila Real, 540]
October 22, 2025, 5:31 PM
Package Departed from Processing Center [PT ARRIVE AT DISTRIBUTI]
October 20, 2025, 12:41 PM
Package Departed from Processing Center [PT ARRIVE AT DISTRIBUTI]
October 16, 2025, 1:08 PM
Package Departed from Processing Center [PT Customs clearance completed, arrived.
October 12, 2025, 11:28:00 AM
Destination country customs clearance completed. [Packaging completed, clearing in progress]
October 8, 2025, 8:35:00 AM
Ship arrived at [Portugal] customs. [Flight arrived, packaging in progress, shipment arrived at processing center], awaiting customs clearance.
October 6, 2025, 7:55:00 AM
Departed [Shanghai Port]
October 4, 2025, 12:02:00 PM
Export customs clearance completed. [Goods arrived at port, awaiting flight arrangement]
October 1, 2025, 1:17:00 PM
Ship left processing center. [Goods left processing center]
September 29, 2025, 11:50:00 AM
Ship arrived at processing center [Quanzhou City] [Package Leaves Commercial Express Processing Center]
September 27, 2025, 2:57:00 PM
Package leaves processing center [Quanzhou City, Package Leaves Commercial Express Processing Center]
September 26, 2025, 5:15:26 PM
Mail leaves [Jinjiang International Business Department], being sent to [Quanzhou City]
September 26, 2025, 5:15:08 PM
Mail has been sorted at [Jinjiang International Business Department] and is ready to be dispatched.
September 26, 2025, 4:55:03 PM
China Post has received the mail.