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Where is my order?


Good morning,
I placed my order at the end of January and according to your website the order arrived on 02/28/2024 but so far I have not received anything.
The track number is: AM245808053CN.
I would like you to give me an estimate of when the order will be delivered. Thanks
Best regards

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3 Answer(s)

Hi Carlos Marques,

It was delivered on Feb. 28. If you don't receive it, contact the seller to reflect the problem and get a solution as soon as possible. Only the seller can require China Post to do a formal trace investigation. If the seller doesn't reply you, try to contact your bank or visa company to ask for a charge back. Or, open a dispute from the platform you buy it to get refund in time.

Number: AM245808053CN
Package status: Delivered
Country: China -> Portugal
2024-02-28 20:35 Delivered【Odivelas】, has been delivered
2024-02-24 21:54 Dispatching【Odivelas】, outbound delivery
2024-02-21 16:38 Departure from Processing Center【Odivelas】, the shipment leaves the processing center
2024-02-15 14:34 Arriyal at Processing Center【Odivelas】, the shipment arrives at the processing center
2024-02-10 10:15 In Transit【SM】, the shipment is in transit within the country
2024-02-04 11:57 Arrival at【PT】, arrive
2024-02-03 14:48 Departure from Processing Center 【Changsha】, the shipment leaves the processing center 【Departure from Processing Center 【Changsha】】
2024-02-03 11:53 Arrival at Processing Center【Changsha】, Express shipment arrives at Processing Center【Arrival at Processing Center【Changsha】】
2024-02-02 00:02 Departure from Processing Center【Changsha】, leave the collection point【Departure from Processing Center【Changsha】】
2024-01-30 19:53 Changsha City, China Post has received the mail
The reply that I had from the shop was on 15/02/2024 :
As informações do seu pedido estão normais. Espera-se que o pacote seja entregue em Portugal dentro de 2 a 3 dias. Entrei em contato com a empresa de entrega porque há muitos pedidos agora, por isso espera-se que o pacote seja entregue a você em 5-8 dias.
It was all most one month ago..
Could you really can give me more info?
Thanks in advance!
Hi Carlos Marques,

You need to email the seller again to reflect that you don't receive it and require them give you a solution.

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