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My returning parcel is being held at customs and seller is not helpful

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Hi there, I hope someone could help me to check this. I returned a bag to a seller to China and it’s being held at Fuzhou customs from November 22nd. The seller has no experience in dealing with returning parcel and I couldn’t get in contact with the customs. Any chance someone can assist to follow up to see what’s happening. Tracking number is EJ299958820AU

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