“17:09 Shenzhen, waiting for the consignee to submit declaration materials to the customs, [Shenzhen International Customs Brokerage Agency], Tel: 0755-26755971”
my parcel EN371134247JP arrived at customs and there was a problem with customs clearance. Please write your email how to contact you. Please help, I can't call you, I don't know the language. I can send all additional materials for customs, please write your email

Tracking Number: EY114589372AU
I am returning an item back to China but it is stuck in customs awaiting for the receiver to pay customs tax. The company (receiver) did not give me a phone number to put on the customs declaration form until after I sent it. It is now stuck in customs and the receiver is claiming that they cannot do anything until they receive a phone notification about it. I have contacted my postal company to try add a phone number to the customs declaration, but they informed me that this was no longer possible from their end. Additionally, they said that it is not mandatory to add a phone number, and that the receiver should have received a letter notice to the address. I also added an email to the customs declaration before posting it. Is it possible that the notice would of been sent to the email address they provided?

How can the receiver contact customs to clear up this issue? I can provide a contact number that the receiver sent after I sent the package as well as any other information that may be required.

Thank you.

Dear EMS team,
We are contacting you regarding a parcel (EY947788934FR) currently held in customs. Our customer has informed us that they received an email from EMS requesting to submit customs declaration materials.
Could you please confirm to which email address we should send the requested information? Additionally, could you let us know if the parcel will be released once these materials are provided?
Thank you very much for your prompt response and assistance.
Best regards,
Emilie
Atelier Materi