“17:09 Shenzhen, waiting for the consignee to submit declaration materials to the customs, [Shenzhen International Customs Brokerage Agency], Tel: 0755-26755971”
my parcel EN371134247JP arrived at customs and there was a problem with customs clearance. Please write your email how to contact you. Please help, I can't call you, I don't know the language. I can send all additional materials for customs, please write your email

Tracking Number: EY114589372AU
I am returning an item back to China but it is stuck in customs awaiting for the receiver to pay customs tax. The company (receiver) did not give me a phone number to put on the customs declaration form until after I sent it. It is now stuck in customs and the receiver is claiming that they cannot do anything until they receive a phone notification about it. I have contacted my postal company to try add a phone number to the customs declaration, but they informed me that this was no longer possible from their end. Additionally, they said that it is not mandatory to add a phone number, and that the receiver should have received a letter notice to the address. I also added an email to the customs declaration before posting it. Is it possible that the notice would of been sent to the email address they provided?

How can the receiver contact customs to clear up this issue? I can provide a contact number that the receiver sent after I sent the package as well as any other information that may be required.

Thank you.

Dear Daisy,
You replied to my last email that "China Customs don't reply questions about packages to individuals. As the carrier who is in charge of delivering the package in China is China Post, you can only contact China Post to check. " Could China Post please contact China Customs to find out if our package has arrived in China? These are the particulars regarding the package:

Customs Dispatch # UH014194156US, International First Class Mail Service
From: Lee, John M
71 Elwood Avenue
Staten Island, NY 10314, USA
To: Zhang, Zangchuan
1816, C Zuo, Renhe Spring Apartment
Wanxiang South Road, Gaoxin Qu,
Chengdu, Sichuan, 610041, China
China Post may contact Zhang, Zangchuan at Phone #18-408266327 to deliver the package.
I believe the package has arrived in China, as it was on its way to China on November 8, but must be held by China Customs. Please request China Customs to release the package for delivery to Zhang, Zangchuan or return the package to me back to the United States if it cannot be delivered.

Thank you, I appreciate China Post's help in resolving this situation with the package.

John M Lee
Phone: +1-917-806-3199 or Email: [email protected]