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Parcel stuck in Shenzehn China customs.

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How can I contact via email, customs in Shenzehn China? I am returning parcel to seller in China for repairs, but customs is waiting for an invoice for clearance. Seller cannot contact. They say no one answers phone. My parcel arrived in customs in China on 29th July 2021, and I'm still waiting. Please help.
Kind Regards
Sam

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