How can I contact via email, customs in Shenzehn China? I am returning parcel to seller in China for repairs, but customs is waiting for an invoice for clearance. Seller cannot contact. They say no one answers phone. My parcel arrived in customs in China on 29th July 2021, and I'm still waiting. Please help.
Kind Regards
Sam

My parcel is stuck in customs can someone track it or direct to its address? EJ317922015AU
It’s been stuck in customs for 3 days now

Hello, I have a parcel that was sent from china to Australia but parcel has been stuck at customs for a month now. I have emailed my local customs and provided them my tracking but i am told that they do not have the parcel. Could you please help with this issue? The item purchased are not illegal and it does not cost over 1000 aud so its not subject to any tax/duty.

Tracking is LV691025598CN