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order inquiry


Hello, I am kindly asking you for help,
I place an Order Feb/28/2020 (Alibaba) they give me tracking Number CP392612628CN CP 392612631CN, last time I track this shipment said hander over to airline on April 15, it has been 6 weeks stuck with the same thing, at this point I am looking forward to ask the seller to give me my money back and they can Intersect their product, this is a $430 dlls product. Can you please give me any advice, I think package it's lost and I don't want to keep waiting it has been 12 weeks waiting.
thank you for your help.

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