Order still outstanding

Asked by Aidan Bagnall | 8/27/2020 2:04:06 AM

Hi, according to the tracking system I have received my shipment, well this is not the case at all. I am still waiting for the golf trolley I ordered on 22/07/2020. Can you please follow this up.

You may get the answer from the following articles:

Why Do I Receive A Package from China That I Didn't Order?

1 Answer(s)

Daisy | 8/27/2020 8:07:11 PM Reply

Hi Aidan Bagnall,

If it's delivered but you don't receive it, you need to contact the seller to ask if the tracking number is right. The seller may give you a tracking number of another customer. If the number is right, he may filled the address by mistake. If all are right, you need to contact the courier who delivered it in your country to reflect the problem and check it for you as soon as possible. The seller should give you a solution at last if you couldn't get it.

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