Hi Mitch,

You need to contact the seller to check for the new tracking number in Australia. Then, use the number to contact Australia Post to tell them your need.

Tracking Number: ZC55551841199
Package Status: Delivery Failed (13 days)
Country: China -> Australia
China Post:
2026-03-19 12:52 HELENSVALE, delivery failed
2026-03-18 11:01 HELENSVALE, delivery failed
2026-03-17 18:37 HELENSVALE, destination transfer【HELENSVALE】
2026-03-17 18:14 HELENSVALE, delivery failed
2026-03-17 13:54 HELENSVALE, mail arrival processing center [AU QLD HELENSVALE]
2026-03-17 08:09 HELENSVALE, mail arrival processing center [AU QLD HELENSVALE]
2026-03-14 09:22 BNE, arrive at【BNE】
2026-03-13 20:30 HK, departure【HK】
2026-03-12 21:00 HK, the mail arrives at the processing center [HK]
2026-03-12 15:30 Shenzhen City, export customs clearance completed [Shenzhen City]
2026-03-11 16:54 Dongguan City 52310004, the email left [International Sales Department Directly Affiliated to Dongguan International Company] and is being sent to [Guangshang Center]
2026-03-11 16:54 Dongguan City 52310004, the mail has been sorted at [International Sales Department directly under Dongguan International Company] and is ready to be sent out
2026-03-11 10:20 Dongguan City, mail leaving the processing center [Dongguan City]
2026-03-11 10:16 Dongguan City, Mail Arrival Processing Center [Dongguan City]
2026-03-11 10:04 Dongguan City 52310004, China Post has received the mail