Package has been stuck in customs

Asked by cmena | 12/8/2020 9:29:12 PM

Package has been stuck in customs and has not moved. Sender says customs has not reached out. How can I get my parcel to get sent.

Tracking: EB727073544CN

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1 Answer(s)

Daisy | 12/9/2020 8:08:48 PM Reply

Hi cmena,

You need to let the seller refund you or send one again as it has been stuck at the customs for a long time and you couldn't receive it. The sender should contact the customs by calling 12360.

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Hi there,

my package has been stuck at customs since 22nd of december with the notification ''waiting for customs declaration by addressee''. So far i have not been contacted by anyone about that. Could you please advise what to do?

Tracking number CS543335932DE
Thanks and have a nice day.