package stuck at customs
Asked by monique |
0
Package sent back to China (clothing return as they sent a completely different item) with tracking LK260731334AU has been "held by customs" since the 23rd December. I have contacted the company I am returning too and all they have said is it must still be on its way to their warehouse. When will this be released to them and why is it taking a month?
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3 Answer(s)
Monique
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0
Hi there,
But the company i am sending back to did not provide a contact phone number.. so how will customs or post contact them?
But the company i am sending back to did not provide a contact phone number.. so how will customs or post contact them?
Daisy
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0
Hi Monique,
It couldn't be delivered it there is no phone number for the receiver in China.
It couldn't be delivered it there is no phone number for the receiver in China.
It's waiting for the receiver to pay tax now. The receiver can use WeChat to finish payment. Just search 'ems 邮件代理报关' from WeChat Mini Program（微信小程序). Then, click '缴纳税款' to finish payment.
December 23, 2025, 3:36:22 PM
December 23, 2025, 3:09:31 PM: Retained by Import Exchange Bureau
December 23, 2025, 3:09:30 PM: Mail departed from [Guangzhou International Exchange Bureau], being sent to the next station
December 17, 2025, 5:12:00 AM: Delivered to carrier
December 16, 2025, 2:58:00 PM: Departed from overseas Export Exchange Bureau (not yet arrived at China Post)
December 15, 2025, 12:37:00 PM
[AU] Received