Package stuck in customs

Asked by rmcd | 9/10/2020 1:03:13 PM

My package arrived and the tracking information states
in CHINA, GUANGZHOU, Held in Customs -> Your item is being held in Customs at 2:48 pm on August 20, 2020 in GUANGZHOU, CHINA.
How do I confirm why it is there and how long does this usually take?

You may get the answer from the following articles:

I sent the package back to China and it's stuck at the customs. What should I do?

Why is my package stuck in transit for so long?

What Are the Reasons That Cause the Loss of Parcels?

1 Answer(s)

Daisy | 9/10/2020 8:46:05 PM Reply

Hi rmcd,

If the receiver doesn't receive a notice from the customs to do something, it should be released in 15 days in normal.

Related Questions

Why is my package is stuck in customs? (2 replies)

I am mailing a package back to the company which I purchased clothing online, because it didn’t fit. The company will not refund me until they receive the package, but it is stuck in customs, and they refuse to contact customs to get it. Why is my package stuck in customs? Why isn’t it being delivered? It has been in customs since 8/6/2020.
CH100283313US

Package stuck in customs? (3 replies)

I sent a package to Shenzhen from NY using USPS but after it arrived in China customs it has not updated or moved for two weeks since processing. Is the package lost or stuck in customs? The tracking # is CH109442119US

Package stuck at customs (4 replies)

Hi there,

my package has been stuck at customs since 22nd of december with the notification ''waiting for customs declaration by addressee''. So far i have not been contacted by anyone about that. Could you please advise what to do?

Tracking number CS543335932DE
Thanks and have a nice day.