Hello, my package has been stuck at customs for over a month. I brought clothes from an online company, but had to return them due to wrong sizing - for a full refund. The clothes arrived in China, but Customs held them for tax reasons? Customs have contacted the receiver twice - so they can release the item to them. But the receiver is refusing to do that - telling me they don't have clearance to contact customs. They won't provide me with a refund until they receive the items. Is there a contact email for customs - so I can contact them and find out what needs to be done for the package to be released?

Hi there,
My parcel has been held at China customs for some time now. I contacted NZ Post to see what the delay was and they said the receiver in China needs to contact China Post. However the receiver is delaying this due to the coronavirus. Can you please find out why it’s been held in customs? Tracking number is CC401383038NZ. Thank you

Package cleared China customs and is now held up in Guangzhou since March 12th. I have contacted the receiver to inquiry about it but they have not. Please let me know what I can do. Tracking # LH132053170US