Dear China Post,
This is a second and final follow-up regarding my previous email (see below), to which you have failed to respond. Your complete lack of communication is unacceptable and reflects extremely poor service.
Once again, I am requesting clarification and resolution regarding tracking number CP401674027CN. Your records continue to show contradictory and false information—first claiming that the parcel was lost, and then that it was delivered to Egypt on June 30. This is factually impossible. The Egyptian Post has officially confirmed that no such delivery ever occurred.
At this point, I must assume that either gross negligence or deliberate misinformation has taken place. I demand an immediate, detailed investigation report into the handling and movement of this parcel, with verified tracking data and a clear explanation of the inconsistencies.
If China Post is unable to locate the parcel, you are obligated to provide full compensation without further delay. Continued silence or failure to act will leave me no choice but to escalate this matter to the relevant postal authorities, consumer protection agencies, and international regulatory bodies overseeing postal operations.
This issue has already been pending far too long. I expect a formal, written response within 48 hours.
Sincerely,
Ahmed Hegazy

Hi....i have not received my parcel until now. My sister in Philippines dropped my parcel in her local post office (Tarlac, Philippines) on August 3 using EMS with tracking#EE190456068PH.
I had checked the tracking several times and still parcel had no movement. I had communications with the post office where my parcel dropped....but post office staff had just given us so much non sense explanation that inspite they even saw in their computer that there's not movement of the parcel. I even called and speak with them, still they don't accept responsibility of the lost parcel. They have been saying the same thing that they will contact Manila and ask what happen to my parcel. Obviously, this parcel is lost.....why can't they not just say an apology and refund me. Hope i can get more clearer answer to this message here. Thanks!

I’ve ordered a parcel from China using China post, since then it arrived in Australia but now they are unable to locate it reporting its lost. They told me to notify China post about what’s the next step to take since my parcel is considered lost. Tracking number is LX213545510CN