Parcel held at customs for 4 weeks and not moving

Asked by Alexandra | 6/30/2025 3:55:02 AM

Hello, I sent a package back recorded delivery with Royal Mail back to China (returned goods declared). The tracking says it was handed to the local delivery partner. Also the package seems to be still at customs in SHENZHEN, China. The package has not been moving for 4 weeks.
Tracking number is LO382014228GB. Could you please provide an update. Thank you.

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