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parcel held at customs for 3 weeks


I have a parcel delivered from China to the UK. I tracked my parcel and the latest information is Held for customs inspection. The information has not been updated for three weeks. I didn’t hear from the customs either. I wonder what I can do and who I should contact now.

My tracking number is EB763412214CN

Thank you for your help!

1 Answer(s)

Hi Glephyr,

It has been returned back to China now. You need to contact the seller to refund you or send one again to you now.

Number: EB763412214CN
Package status: In transit
Country: China -> United Kingdom
2022-05-18 18:32 Shanghai Municipality, Import Swap Bureau retained
2022-04-25 14:33 Overseas import customs retention awaits inspection
2022-04-25 14:25 Arrive at the mailing place
2022-04-25 14:25 【GB】Arrange delivery
2022-04-25 14:25 Arrive at the Mailing Places Processing Center
2022-04-24 10:45 The plane entered the port
2022-04-21 14:15 Airline departure
2022-04-15 23:10 Guangzhou City, has been handed over to the carrier for transportation
2022-04-15 19:22 Airlines receive
2022-04-15 03:44 Guangzhou City, Leave 【Guangzhou International Mail Processing Center】, Next stop【Guangzhou International Mail Exchange】 (transit)
2022-04-15 02:58 Guangzhou City, [Guangzhou International Mail Processing Center] has been exported directly sealed
2022-04-14 19:07 Guangzhou, Arrive at 【Guangzhou Jianggao Processing Class】 (transit)
2022-04-14 06:24 Nanchang City, Leave 【Nanchang Postal District Central Bureau Mail Processing Center】,Next stop【Guangzhou Jianggao Processing Class】
2022-04-13 12:42 Nanchang City, Export Customs/Release
2022-04-07 14:02 Nanchang City, sent to export customs
2022-04-07 09:17 Nanchang City, Arriving at 【Nanchang International Mail Processing Center】
2022-04-07 07:51 Nanchang City, Leave 【Nanchang International Marketing Center】,Next Stop【Nanchang International】
2022-04-07 07:41 Nanchang City, [Nanchang International Marketing Center] has been received and sent

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