Asked by Surin Song | 9/9/2019 3:42:55 PM
I returned an eBay item to the seller through USPS international shipping in August 10, and now it's already September 9. The tracking number is CH074991648US.
2019-08-16 15:44, CHINA, GUANGZHOU, Held in Customs -> Your item is being held in Customs at 3:44 pm on August 16, 2019 in GUANGZHOU, CHINA.
I have read another similar case from the link. It seems not just my only case.
https://www.chinapostaltracking.com/qa/item-at-customs-for-3-weeks-24426/
What really happened in customs in GUANGZHOU? I should get a refund through this return and it makes me annoyed and stressful. What do I do now? There's absolutely no way to contact customs in Guangzhou, and it would be appreciated if you let me know an email address I can reach and let me know how long I should wait more.
2019-08-16 15:44, CHINA, GUANGZHOU, Held in Customs -> Your item is being held in Customs at 3:44 pm on August 16, 2019 in GUANGZHOU, CHINA.
I have read another similar case from the link. It seems not just my only case.
https://www.chinapostaltracking.com/qa/item-at-customs-for-3-weeks-24426/
What really happened in customs in GUANGZHOU? I should get a refund through this return and it makes me annoyed and stressful. What do I do now? There's absolutely no way to contact customs in Guangzhou, and it would be appreciated if you let me know an email address I can reach and let me know how long I should wait more.
Daisy 9/9/2019 9:37:59 PM
Hi Surin Song,
There is no way to contact customs in Guangzhou. They don't provide email service at all. The recipient in China should got a notice about how to get it. You'd better contact the recipient in China to ask.