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parcel is saying it delivered but it isnt


hi, royal mail (UK) have said they have delivered the parcel but this i cannot locate it and hasn't been left anywhere they have said i need to make a claim through you here is the tracking number: LZ751071606CN i need to know how i can claim against this or prove to paypal its not been delivered

1 Answer(s)

Hi chris king,

In general, if it's not delivered to your address, you need to contact the seller to ask if the tracking number is right. The seller may give you a tracking number of another customer. If the number is right, he may filled the address by mistake. If all are right, you need to contact Royal Mail to reflect the problem and check where did they deliver the package as soon as possible. The seller should give you a solution at last if you couldn't get it.

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