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Parcel is stuck at Aircraft Arrival,Aircraft Arrival (Arrival at Destination)

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shipping to yyz
Hello,

Can you please help me figure out what could be the issue? my parcel which i shipped through ems-hz 60, has been stuck on
Aircraft Arrival,Aircraft Arrival (Arrival at Destination) for 18 days now. this is absolutely not normal, as many other parcels are passing customs in my country and it seems mine is stuck. seller is being very un cooperative, and not helping to investigate what's going on with my parcel. In your experience , what could I do to resolve this? I Am shipping to YYZ btw

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shipping to yyz
Hello,

Can you please help me figure out what could be the issue? my parcel which i shipped through ems-hz 60, has been stuck on
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