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Parcel Stuck at Custom - Incorrect Paperwork

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Hello,
EK907418839GB - doesn't show custom update on China Post. However this parcel shipped by parcelforce, and see the status below. It says parcel is held by customs due to wrong paperwork. There is no way to reach you by phone, and your system doesn't show any update on customs. Parcel force told me that I need to reach you to fix custom paperwork issue. Can you please help!

Date Time Location Tracking event
15/5/2023 15:57
Delivery Agent -SHANGHAI - PTT…+Delivery Agent - SHANGHAI - PTT
Held at Customs - incorrect documents
15/5/2023 2:07
Delivery Agent -SHANGHAI - PTT…+Delivery Agent - SHANGHAI - PTT
Awaiting Customs clearance
15/5/2023 1:39 SHANGHAI E EE Arrived in destination country
11/5/2023 11:00 International Hub Exported from the UK
10/5/2023 16:26 International Hub Prepared for export
9/5/2023 20:14 International Hub Sorted for export
5/5/2023 21:35 National Hub Sorted
5/5/2023 18:00 Coventry Depot On route to hub
5/5/2023 10:30 Coventry Depot Collected

1 Answer(s)

user
Hi Rumeysa,

It's waiting for the receiver in China to pay the tax to the customs now. You'd better contact the receiver in China to ask if he has received the notice from the customs. If no, let him check through authorized tax collection system (http://int.ems.com.cn/mailtax) to check and pay.


Number: EK907418839GB
Package status: In transit
Country: United Kingdom -> China
Destination:
2023-05-16 16:05 Shanghai, waiting for users to pay taxes
2023-05-15 16:29 Shanghai, leave [Shanghai International Exchange Bureau], next stop【Shanghai International Customs Broker】 (via transfer)
2023-05-15 16:28 Shanghai, Arrive at [Shanghai International Exchange Bureau] (via transfer)
2023-05-15 15:57 Shanghai, customs clearance, Shanghai, customs clearance
2023-05-15 02:07 Shanghai, sent to import customs
2023-05-10 16:26 Coventry, leaving the Overseas Export Exchange Bureau (not yet arriving at China Post)
2023-05-09 20:14 Coventry, arrived at the Overseas Export Exchange Bureau
2023-05-05 10:30 United Kingdom, [United Kingdom] received
Origin:
2023-05-15 15:57 Delivery Agent - SHANGHAI - PTT, Held at Customs - incorrect documents
2023-05-15 02:07 Delivery Agent - SHANGHAI - PTT, Awaiting Customs clearance
2023-05-15 01:39 SHANGHAI E EE, Arrived in destination country
2023-05-11 11:00 International Hub, Exported from the UK
2023-05-10 16:26 International Hub, Prepared for export
2023-05-09 20:14 International Hub, Sorted for export
2023-05-05 21:35 National Hub, Sorted
2023-05-05 18:00 Coventry Depot, On route to hub
2023-05-05 10:30 Coventry Depot, Collected

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EK907418839GB - doesn't show custom update on China Post. However this parcel shipped by parcelforce, and see the status below. It says parcel is held by customs due to wrong paperwork. There is no way to reach you by phone, and your system doesn't show any update on customs. Parcel force told me that I need to reach you to fix custom paperwork issue. Can you please help!

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