It should be waiting for the receiver in China to declare to the customs now. You'd better contact the receiver in China to ask if he has received the notice from the customs. If no, let him check through authorized tax collection system (http://int.ems.com.cn/mailtax) to check or call China customs service number 12360 to check.
Hi, Would you please help me with parcel RU734546545NL? It shows that it arrived in China on 4th of May but still being processed by the customs. My recipient has received no notice of the parcel's status. I have called 11185 multiple times in vain. Please help as it is liver health supplements that needs to be consumed before the expiry date.
It seems my package is being held at customs and i've followed up with the recipient and they've got no instructions and they are just waiting for the package to be taken to them. can i just have the package returned to me the original sender? or it the package stuck at customs forever?
the recipient told me all they can do is wait because they have got no notice, or anythign about that.
It should be waiting for the receiver in China to declare to the customs now. You'd better contact the receiver in China to ask if he has received the notice from the customs. If no, let him check through authorized tax collection system (http://int.ems.com.cn/mailtax) to check or call China customs service number 12360 to check.