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Parcel stuck at GuangZhou Customs for over a month now

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Hi,
Would you please help me with parcel RU734546545NL? It shows that it arrived in China on 4th of May but still being processed by the customs. My recipient has received no notice of the parcel's status. I have called 11185 multiple times in vain. Please help as it is liver health supplements that needs to be consumed before the expiry date.

Thank you,
George

4 Answer(s)

user
Hi George Z,

It's still under inspection now. You'd better let the recipient contact Guangzhou customs to check it.

Number: RU734546545NL
Package status: In transit
Country: Netherlands -> China
2020-05-13 09:37, Guangzhou, import customs retained pending inspection
2020-05-12 14:45, Guangzhou, import customs retained pending inspection
2020-05-11 13:08, Guangzhou, sent to import customs
2020-05-07 19:37, Guangzhou, leaving the "Guangzhou Jianggao Processing Center", the next stop " Guangzhou International Center" (via transfer)
2020-05-07 06:00, Guangzhou, arriving at the Guangzhou Jianggao Processing Center (via transfer)
2020-05-06 05:45, Shanghai, leaving the Shanghai Wanggang Mail Processing Center, the next stop , Guangzhou Jianggao Processing Center (via transfer)
2020-05-06 01:56, Shanghai, arriving at the Shanghai Wanggang Mail Processing Center (via transfer)
2020-04-29 05:33, NLHAGA has been exported directly sealed
user
Hi,
Please can you tell me what the customs contact number is?
Thanks,

user
Hello

My tracking number is RN497866454GB. It has been in customs for over 2 months. Can you please tell me what is going on? It is a return.

Thanks you

Hayley
user
Hi Hayley,

It couldn't passed the customs check and is on the way back to UK now.

Number: RN497866454GB
Package status: Expired
Country: United Kingdom -> China
2020-11-02 10:11, Shanghai, has been handed over to the carrier transport
2020-10-29 10:41, Shanghai, to shanghai exchange station (transit)
2020-10-28 14:06, Guangzhou City, Leave Guangzhou International Center, next stop Shanghai Exchange Station (transit)
2020-10-27 11:17, Guangzhou City, Guangzhou International Center has been exported directly
2020-10-08 09:34, Guangzhou City, import customs retained for inspection
2020-09-06 14:23, Guangzhou City, import customs retained for inspection
2020-09-05 15:34, Guangzhou City, sent to the import customs
2020-09-04 13:24, Guangzhou City, to reach Guangzhou North Station (transit)
2020-09-03 05:30, Beijing, leave the "Beijing Post Huangcun Station", the next stop "Guangzhou North Station" (transit)
2020-09-01 18:30, Beijing, arrive at Beijing International Mail Transfer Department (transit)
2020-08-21 07:00, Langley, Langley has been exported straight
2020-08-21 04:48, Langley, leave the Overseas Export Swap Bureau (not yet arriving at China Post)
2020-08-21 04:48, Langley, leave the Langley Processing Center
2020-08-20 11:01, United Kingdom, United Kingdom has been received

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