Parcel stuck at GuangZhou Customs for over a month now

Asked by George Z | 6/4/2020 8:38:00 PM

Hi,
Would you please help me with parcel RU734546545NL? It shows that it arrived in China on 4th of May but still being processed by the customs. My recipient has received no notice of the parcel's status. I have called 11185 multiple times in vain. Please help as it is liver health supplements that needs to be consumed before the expiry date.

Thank you,
George

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2 Answer(s)

Daisy 6/6/2020 6:45:58 AM

Hi George Z,

It's still under inspection now. You'd better let the recipient contact Guangzhou customs to check it.

Number: RU734546545NL
Package status: In transit
Country: Netherlands -> China
2020-05-13 09:37, Guangzhou, import customs retained pending inspection
2020-05-12 14:45, Guangzhou, import customs retained pending inspection
2020-05-11 13:08, Guangzhou, sent to import customs
2020-05-07 19:37, Guangzhou, leaving the "Guangzhou Jianggao Processing Center", the next stop " Guangzhou International Center" (via transfer)
2020-05-07 06:00, Guangzhou, arriving at the Guangzhou Jianggao Processing Center (via transfer)
2020-05-06 05:45, Shanghai, leaving the Shanghai Wanggang Mail Processing Center, the next stop , Guangzhou Jianggao Processing Center (via transfer)
2020-05-06 01:56, Shanghai, arriving at the Shanghai Wanggang Mail Processing Center (via transfer)
2020-04-29 05:33, NLHAGA has been exported directly sealed

George Z 6/9/2020 8:20:36 PM

Hi,
Please can you tell me what the customs contact number is?
Thanks,

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