Parcel Stuck in customs - who can I talk to fix
Asked by Rumeysa Buyuknohutcu |
My parcel EK907418839GB - seems to be stuck at customs, I am sending to China for first time, and I am first time returning an international item, can you please let me know who I can contact and how I can fix this issue please. I am really overwhelmed with this issue and paid too much for this parcel, please help :(
I also tried to call you from +861011185 and +861011183, but cannot reach, - it says his pone number can not be reached atm.
You may get the answer from the following articles:
It should be in transit to China now and there will be update after it arrives in China. If it's stuck for a long time, you need to contact the courier Parcelforce to reflect the problem and check it for you in time.
Package status: In transit
2023-05-11 11:00 International Hub, Exported from the UK
2023-05-10 16:26 International Hub, Prepared for export
2023-05-09 20:14 International Hub, Sorted for export
2023-05-05 21:35 National Hub, Sorted
2023-05-05 18:00 Coventry Depot, On route to hub
2023-05-05 10:30 Coventry Depot, Collected