Parcel stuck in Customs, Cannot Contact China Post EMS in UK

Asked by HannahPage123! | 10/26/2022 7:44:59 AM

Hello

My parcel has been stuck in customs since the day it was dispatched by the sender. (21st October)

I have tried phoning multiple numbers and searched tirelessly for emails unfortunately I have had no luck in contacting anyone from China Post EMS

I'm wondering how I rectify this? Seller has not responded due to language communicate barrier.

Tracking code: LV602830735CN

Thank you,

Hannah.

You may get the answer from the following articles:

I sent the package back to China and it's stuck at the customs. What should I do?

Why is my package stuck in transit for so long?

What Are the Reasons That Cause the Loss of Parcels?

1 Answer(s)

Daisy | 10/26/2022 11:52:17 PM Reply

Hi HannahPage123,

We also see it has been stuck at the customs since October 21. If you don't get it, you need to contact the seller to reflect the problem and get a solution as soon as possible. Only the seller can require China Post to do a formal trace investigation. If the seller doesn't reply you, try to contact your bank or visa company to ask for a charge back. Or, open a dispute from the platform you buy it to get refund in time.

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