Parcel stuck in the status of Dispatched from Office of Exchange

Asked by JS | 10/20/2020 6:43:06 AM

Tracking number: CY285259350DE(not arrived), CY285259363DE(arrived).

I sent 2 parcel (same size, same weight) in the same time in 2020-10-06 from Germany to China. One of the parcel arrived on 2020-10-15 but another one still in the status of "Dispatched from Office of Exchange" for a week and no any other updates untill now.

Could anyone bring some info about why there is such a huge difference between the status of two parcel and what does Dispatched from Office of Exchange means, it`s still in Germany or other places? Where is my parcel now?

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1 Answer(s)

Daisy 10/20/2020 10:06:03 PM

Hi JS,

It should be delayed in Germany. I suggest you wait for more days to get update.

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