Daisy 7/6/2020 9:10:56 PM

Hi gt gowtham9,

RB937669742SG hasn't arrived in Singapore. It's sent by 4PX express. You need to contact the seller to check it for you by contacting 4PX directly.

gt.gowtham9 7/7/2020 2:32:30 PM

until now when i check tracking in singpost website it'd show "Information Received – Item En Route to Postal Facility", but recently when i check it changed to "Item status not found in the system", what does that mean?

Daisy 7/8/2020 3:39:41 AM

Number: RB937669742SG
Package status: Expired
Country: China -> India
2020-04-06 23:30, HK, Hand over to airline.
2020-04-06 15:03, Information Received
2020-04-06 14:27, HONG KONG - HONG KONG, Depart from facility to service provider.
2020-04-06 10:58, HONG KONG - HONG KONG, 4PX picked up shipment.
2020-04-06 10:58, HONG KONG - HONG KONG, Shipment arrived at facility and measured.

gt.gowtham9 7/8/2020 4:21:05 AM

Hello daisy, what does package status expired mean?

Daisy 7/9/2020 9:55:58 PM

Hi gt gowtham9,

If the package couldn't be devliered in 75 days, it's thought to be expired in tracking system automatically. This is because most of the packages could be delivered in 75 days in normal. You still could receive it although it's expired.

gtgowtham9 7/9/2020 10:45:28 PM

Hello daisy,
But the tracking will not work if i want to check, is that correct?