China Post: 86 10 11185 EMS: 86 10 11183

Return package stuck in GUANGZHOU Customs since Mar 11th

|

Hello all, How long customs at Guangzhou take to clear customs? My return package to the seller has been stuck since March 11th? Thank you

2 Answer(s)

user
Hi MCC,

It should be released by the customs in a week if there is no problem for it. To my experience, it should be waiting for the receiver in China to declare to the customs now. You'd better contact the receiver in China to ask if he has received the notice from the customs. If no, let him check through authorized tax collection system (http://int.ems.com.cn/mailtax) to check or call China customs service number 12360 to check.
user
Thank you for the info. Seller has said they have not received any customs notification.

Related Questions

Return package stuck in GUANGZHOU Customs since Mar 11th (2 replies)

Hello all, How long customs at Guangzhou take to clear customs? My return package to the seller has been stuck since March 11th? Thank you

Return from US stuck in Guangzhou customs (1 reply)

Hello.
I shipped a parcel from the US to China through the United States Postal Service the tracking number is LH150211155US. It has been stuck in customs for over a month now in Guangzhou. Is there anything you can do to tell me what I or the recipient can do so I can return this item and receive a refund?
Thank you. Taran Conyers

Item Presented to Customs Guangzhou (1 reply)

Royal Mail ref RY086841288GB. Been stuck at Guangzhou customs since 22.11.19. These are a return item because they are faulty. What is happening with my parcel??

GUANGZHOU customs (11 replies)

Answer This Question

'Questions and Answers' opens during working days(from Monday-Friday). You are not allowed to post or reply questions now. Thank you for your cooperation.
Thank you!Your answer has been posted successfully!