Returned defective product to China. Package stuck customs. How to get it back?
Asked by MartinK |
0
Hello,
I have sent a partially defective product back to the seller in China.
Tracking number: CY730977615DE
The package tracking currently shows me the following status:
Destination
- Sync Time: 2025-11-21 08:58:02 (GMT+01:00)
2025-09-29 16:13
Guangzhou City 51040075, application review failed
2025-09-29 13:31
Guangzhou 51040075, waiting for the recipient to submit declaration materials to customs, [Guangzhou International Customs Broker], Tel: 020-39535313
The seller is not responding and is ignoring my attempts to contact them.
How can I at least get the package back?
Thank you and best regards
I have sent a partially defective product back to the seller in China.
Tracking number: CY730977615DE
The package tracking currently shows me the following status:
Destination
- Sync Time: 2025-11-21 08:58:02 (GMT+01:00)
2025-09-29 16:13
Guangzhou City 51040075, application review failed
2025-09-29 13:31
Guangzhou 51040075, waiting for the recipient to submit declaration materials to customs, [Guangzhou International Customs Broker], Tel: 020-39535313
The seller is not responding and is ignoring my attempts to contact them.
How can I at least get the package back?
Thank you and best regards
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2 Answer(s)
MartinK
Reply
0
Hi Daisy,
DHL Just tells me that the package is at customs and they can't do anything. I should get in touch with the seller ..who is ignoring me
DHL Just tells me that the package is at customs and they can't do anything. I should get in touch with the seller ..who is ignoring me
In normal, it needs the seller's cooperation. If the seler doesn't respond you, you can only contact DHL Paket to help you call it back.