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Where can I send documents for customs?

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I purchased the product in Hong Kong, but it turned out to be defective, and I sent it to China using “EMS international” to the address of the forwarding company, so that they redirect the package to Hong Kong. The Chinese customs delayed the package for the reason that there was no invoice. Where exactly can I send documents for payment of goods? Recipient in China can't contact customs. EL052051042RU

1 Answer(s)

Hi Jack,

It's retained by customs and waiting for the receiver in China sumbit the invoice now. The receiver should have got a notice about how to sumbit it. You'd better let him check.

Number: EL052051042RU
Package status: In transit
Country: Russian Federation -> China
2022-10-01 10:12 China, CNCAND CNCAND, Retained by customs, Ivoice missing/ inappropriate
2022-09-29 10:20 China, CNCAND CNCAND, Handed over to customs
2022-09-29 10:19 China, CNCAND CNCAND, Import of international mail
2022-09-13 09:33 China, CAN CAN, Carrier processing, Transport leg completed
2022-09-12 19:23 Russian Federation, SVO, Carrier processing, Uplifted
2022-09-10 00:10 Russian Federation, RUMOWG, Processing of international mail, Forwarded to the carrier
2022-09-10 00:10 Russian Federation, Sheremet`evo MMPO PCI-7 104007, Export of international mail
2022-09-09 21:10 Russian Federation, Processing of international mail, Forwarded to the carrier
2022-09-05 16:36 Russian Federation, Sheremet`evo EMS 130980, Customs clearance, Released by custom house
2022-09-05 16:36 Russian Federation, Sheremet`evo EMS 130980, Handed over to customs
2022-09-05 09:30 Russian Federation, Sheremet`evo EMS 130980, Processing, Sorting
2022-09-05 09:30 Russian Federation, Sheremet`evo EMS 130980, Processing, Arrival at transit office of exchange
2022-09-05 04:00 Russian Federation, Sheremet`evo MMPO 104980, Processing, Arrival at inward office of exchange
2022-09-04 14:19 Russian Federation, MR LC Vnukovo 102975, Processing, Arrival at inward office of exchange
2022-09-04 11:55 Russian Federation, Moskva MSP-3 Cex-4 MPKO-Vostok 111974, Processing, Departure from inward office of exchange
2022-09-04 02:35 Russian Federation, Moskva MSP-3 Cex-4 MPKO-Vostok 111974, Processing, Arrival at inward office of exchange
2022-09-03 22:17 Russian Federation, Moskva 37 105037, Processing, Departed from origin facility
2022-09-03 15:52 Russian Federation, Moskva 37 105037, Acceptance, Single
2022-09-03 15:52 Russian Federation, Moskva 37 105037, Acceptance, Simplified prepaid
2022-09-03 15:25 Russian Federation, Moskva 37 105037, Identifier assignment

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