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questions about customs

Asked by Natalya | 4/2/2021 3:28:50 AM

Tracking my parcel EL020298376RU I,ve seen that it should be declared by the recipient to the customs. There wasn't any calls or messages for recipient although his phone number is on the documents. All receipts are inside the parcel. All documents were sent. Can he send copies of documents by e-mail? And where should he send it? Get you give contacts or address?

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1 Answer(s)

Daisy 4/3/2021 10:04:17 PM

Hi Natalya,

According to the tracking information, it's stuck at the customs due to the missing invoice. You need to let the receiver in China call China customs service number 12360 to ask how to get it released.

Number: EL020298376RU
Package status: In transit
Country: Russian Federation -> China
2021-03-30 10:14 China, CNTSND, Retained by customs, Ivoice missing/ inappropriate
2021-03-29 09:33 China, CNTSND, Retained by customs, Ivoice missing/ inappropriate
2021-03-29 08:34 China, 30031200, Processing, Arrival at inward office of exchange
2021-03-28 10:59 China, CNBJSD, Processing, Departure from transit office of exchange
2021-03-28 09:00 China, Processing of international mail, Processing by designated postal operator
2021-03-28 08:08 China, CNBJSD, Import of international mail
2021-03-26 05:43 Russian Federation, Processing of international mail, Forwarded to the carrier
2021-03-26 05:42 Russian Federation, Sheremet`evo MMPO PCI-7 104007, Export of international mail
2021-03-24 23:32 Russian Federation, Sheremet`evo EMS 130980, Customs clearance, Released by custom house
2021-03-24 23:31 Russian Federation, Sheremet`evo EMS 130980, Handed over to customs
2021-03-24 21:06 Russian Federation, Sheremet`evo EMS 130980, Processing, Arrival at transit office of exchange
2021-03-24 21:05 Russian Federation, Sheremet`evo EMS 130980, Processing, Arrival at inward office of exchange
2021-03-24 17:09 Russian Federation, MR LC Vnukovo 102975, Processing, Departure from inward office of exchange
2021-03-24 16:57 Russian Federation, MR LC Vnukovo 102975, Processing, Arrival at inward office of exchange
2021-03-24 10:20 Russian Federation, Moskva MSP-3 Cex-1 MPKO-Sever 111950, Processing, Departure from inward office of exchange
2021-03-24 05:16 Russian Federation, Moskva MSP-3 Cex-1 MPKO-Sever 111950, Processing, Arrival at inward office of exchange
2021-03-23 23:20 Russian Federation, Moskva 562 127562, Processing, Departed from origin facility
2021-03-23 14:00 Russian Federation, Moskva 562 127562, Acceptance, Simplified prepaid
2021-03-22 12:29 Russian Federation, Moskva 562 127562, Identifier assignment

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