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Shenzhen, STOPED at " Released from import customs

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Hi,
"Shenzhen, " Released from import customs" is the last update from 20 days ago, that I got for my order. Tracking number is RY525134996CN. Is there any clearance issue? Because the same thing happend now with my other order Tracking number: RY525164366CN. Why has tracking stopped at Shenzhen?

1 Answer(s)

Hi T-Patrick,

According to the latest tracking information, it couldn't be passed the customs check and is still stuck at the customs now. You couldn't receive it. What you need to do now is to contact the seller to give you a solution (refund you or send it again to you) as soon as possible.

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