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Stopped getting updates about my package

Asked by danieladmoreira | 12/16/2020 8:25:58 PM

Hello,
My order (LZ505652002CN) has been in Zhengzhou for 10 days now... I haven’t received updates in 10 days so far and I’m afraid that this delay will make my order arrive in Portugal after Christmas because of it. What can I do?

Best regards,Daniela Moreira 

1 Answer(s)

Daisy 12/17/2020 7:55:10 PM

Hi danieladmoreira,

It was handed over to the carrier transport on Dec. 7 and usually takes about 30-60 days to have update showing it arrives in Portugal after it was handed over to the carrier transport. You'd better wait for more days to get update. If there is no update in two months, you need to contact the seller to get a solution as soon as possible.

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