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Stuck in china customs 16 days

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Had a package returned to china from US customs for unknown reason EB787430946CN. Been stuck for 2 weeks just sitting at import customs. Seller continues to not be helpful... any idea what's going on?

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Had a package returned to china from US customs for unknown reason EB787430946CN. Been stuck for 2 weeks just sitting at import customs. Seller continues to not be helpful... any idea what's going on?

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