stuck in the custom

Asked by Anna Hay | 9/16/2019 1:24:08 PM

I refunded the not working item. It was in the Guangzhou custom on August 5th, the recipient didn't get it still. Its almost 43 days. Can you tell me what is going on? I need my money back from seller.

You may get the answer from the following articles:

Why is my package stuck in transit for so long?

I sent the package back to China and it's stuck at the customs. What should I do?

What Are the Reasons That Cause the Loss of Parcels?

1 Answer(s)

Daisy | 9/16/2019 7:39:22 PM Reply

Hi Anna Hay,

It' hard to get connected with Guangzhou customs. The recipient should got a notice about how to get it. You'd better contact the recipient to ask.

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